Returns, Cancellations & Refunds

About this policy

At AARYEVA, we believe that clarity is part of a considered shopping experience. Please review the product photographs, descriptions, dimensions, materials and specifications carefully before purchasing.

This policy applies to purchases placed through https://aaryeva.com. It explains the circumstances in which a return, replacement, cancellation or refund may be considered. It does not limit any rights or remedies available under applicable Indian consumer-protection law.

1. General return and exchange policy

AARYEVA does not accept discretionary returns, exchanges or refunds where the product supplied matches the order and description, solely because of:

• A change of mind after purchase
• A change in personal preference or styling choice
• Ordering an incorrect size, colour or style
• No longer requiring the product

These exclusions do not apply where a remedy is required by applicable law, including for defective, damaged, incorrect, misdescribed or otherwise non-conforming products.

2. Damaged, defective, incorrect or missing products

If your order arrives physically damaged, defective, incorrect, misdescribed or with missing contents, please contact AARYEVA promptly after delivery at hello.aaryeva@gmail.com. Include your order number, contact details and a brief description of the issue.

We will review the available evidence and advise you of the appropriate next steps, which may include an exchange, replacement, refund or other remedy where applicable.

3. Evidence and packaging for a claim

To assist us with a fair and efficient review, please share, where available:

• Your AARYEVA order number and contact details
• A clear, continuous unboxing video beginning with the sealed parcel and showing the unpacking process
• Clear photographs or videos of the affected product and the issue
• Photographs of the outer shipping box, label and protective packaging
• Photographs of the complete product, accessories and all included components

An unboxing video is strongly requested for damage verification. However, its absence does not automatically invalidate a claim where applicable law provides a right to a remedy.

Please keep the original box, protective inserts, labels, accessories and all supplied components. Do not repair, alter, use or dispose of an affected item while your claim is being reviewed.

4. Review, return collection and resolution

After receiving the information relevant to your claim, our support team will review it and may request additional photographs, videos or an inspection where necessary.

Where a claim is accepted, AARYEVA will communicate the available replacement, exchange, refund or other legally appropriate remedy and provide any necessary collection or return-shipping instructions.

Do not send an item back before receiving return instructions from AARYEVA.

Claim review/decision timeline: [CONFIRM AARYEVA BUSINESS TIMELINE — X BUSINESS DAYS AFTER RECEIPT OF REQUIRED INFORMATION].

5. Order cancellation requests

If you wish to request an order cancellation, contact hello.aaryeva@gmail.com as soon as possible with your order number. Requests are reviewed according to the order’s processing and dispatch status; sending a request does not itself confirm cancellation.

If cancellation is accepted and payment has already been received, any approved refund will be handled in accordance with the refund method and timelines below. Applicable statutory rights remain unaffected.

Cancellation request response timeline: [CONFIRM AARYEVA BUSINESS TIMELINE — X BUSINESS DAYS AFTER REQUEST].

6. Refund eligibility and initiation

AARYEVA does not issue refunds for ordinary change-of-mind or personal-preference requests for correctly supplied goods.

Where a refund is accepted, or a refund is required under applicable law, AARYEVA will communicate the approved amount and initiate the refund using the original payment method, subject to the relevant payment-provider process.

AARYEVA refund-initiation timeline: [CONFIRM AARYEVA BUSINESS TIMELINE — X BUSINESS DAYS AFTER REFUND APPROVAL].

Approval, initiation and the time taken for funds to appear in your account are separate stages. We will provide confirmation or relevant payment/refund reference details when available.

7. UPI, cards and other online payment refunds

For an eligible online payment refund processed through Razorpay, the refund is normally routed back to the original payment method. For UPI payments, the refund normally returns to the original UPI-linked bank account/payment source; a different UPI ID or bank account is not ordinarily used for the refund.

After the refund is initiated, normal UPI refunds generally take approximately 2–7 business days to reflect, depending on the bank and payment provider. Other payment methods may follow different processing timelines. These payment-network timelines are not the same as AARYEVA’s internal claim review or refund-initiation timeline.

If you received a refund confirmation but the amount has not appeared after the applicable processing window, contact hello.aaryeva@gmail.com with your order number and the payment/refund reference, if available.

8. Payment deducted but order not confirmed

If a UPI, card or other payment is debited but you do not receive an order confirmation, please contact hello.aaryeva@gmail.com with the payment date, amount, registered contact details and available transaction reference. We will review the order/payment status and advise the appropriate next step.

For your security, never share your UPI PIN, OTP, card PIN, CVV or banking password with AARYEVA or anyone claiming to assist with a refund.

9. Consumer rights and contact

Nothing in this policy excludes or restricts remedies available under applicable consumer-protection laws. Where a refund, replacement or other remedy is legally required, AARYEVA will comply.

Customer Care: hello.aaryeva@gmail.com
Phone: +91 9220958987
Website: https://aaryeva.com
General Enquiries: hello@thedigisol.com

For a damage or order issue, please use the subject line: Damage Claim – Order #[Your Order Number].