Returns and Exchange Policy
Returns & Exchange Policy
Thoughtfully chosen. Carefully delivered.
At AARYEVA, we encourage customers to make considered purchases by reviewing product images, descriptions and specifications before ordering.
No Discretionary Returns or Exchanges
We do not accept voluntary returns or exchanges for:
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Change of mind.
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Personal preference.
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A change in décor or styling plans.
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Customer selection of an incorrect size or variant.
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Products no longer required.
This policy applies where the item is supplied as described and no legal entitlement to a remedy arises.
Damaged Product Exchange
If your product is physically damaged upon delivery, please contact our team promptly.
Damage claims are reviewed using the evidence provided and any additional verification reasonably required.
How to Submit a Damage Claim
Send an email to hello.aaryeva@gmail.com with:
Subject: Damaged Item – Order #[Order Number]
Include the following:
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Order Details: Order number and contact information.
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Unboxing Video: A clear, continuous video starting with the sealed outer parcel and showing the product being unpacked.
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Damage Evidence: Clear photographs and videos showing the damaged areas from multiple angles.
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Packaging Evidence: Photographs of the shipping box, shipping label and internal protective materials.
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Complete Product: Retain the product with all accessories, inserts, packaging and included parts.
Important Packaging Requirement
Keep all original packaging and product components intact.
Please do not repair, modify, use or dispose of the item while the claim is being reviewed.
Claim Review & Resolution
Our customer care team will review the submitted evidence.
If the product damage is confirmed, we will communicate the exchange or other appropriate resolution and provide collection or shipping instructions, where applicable.
Please do not send products back without instructions from our support team.
Incorrect, Defective or Misdescribed Products
Where an item is defective, incorrectly supplied, materially misdescribed or otherwise does not meet applicable legal requirements, the customer may be entitled to remedies under applicable consumer-protection laws.
Nothing in this policy limits those rights.
An unboxing video is strongly encouraged for damage verification, but alternative evidence will be considered where applicable law requires a remedy.
Contact Our Team
Email: hello.aaryeva@gmail.com
Phone: +91 89290 94993
Website: https://aaryeva.com